We understand that COVID-19 has resulted in uncertainty and numerous challenges. Below is a list of programs to help customers during our unprecedented and challenging period. If you have any questions, please contact the CARMA Call Centre at 1-888-298-3336.
Home Energy Assistance Top-up (HEAT) Fund
COVID-19 Energy Assistance Program (CEAP)
Ontario Electricity Support Program (OESP)
Low-Income Energy Assistance Program (LEAP)
Home Assistance Program
TIME-OF-USE UPDATE (ONTARIO)
Time-Of-Use (Fixed Rate)
On May 30th, 2020, the Ontario government introduced the “COVID-19 Recovery Rate.” Under the “COVID-19 Recovery Rate”, electricity customers who pay “Time-of-Use” rates will be charged a fixed/single rate of 12.8¢/kWh 24 hours a day, seven days a week. The new “COVID-19 Recovery Rate” will be maintained between June 1, 2020 and October 31, 2020.
GENERAL COVID-19 UPDATE
CARMA’s COVID-19 Practices/Policies
As multi-residential and commercial buildings begin to permit more vendors/contractors to visit sites, we continue to monitor our health and safety practices/policies. The CARMA Team is committed to ensuring that our customers/employees continue to be protected/safe and our customers continue to receive a seamless delivery of CARMA services.